Privacy Policy

Version 1.1: 11 April 2019

Hi,hi Enterprises B.V. (hereinafter referred to as “Hi,hi Guide” or “we”) cares a lot about your personal data and takes the protection of it very seriously. This privacy policy informs you about how and for what purposes we collect, use, store, share and protect the personal data of customers and local guides (hereinafter referred to as “users” or “you”) on the Hi,hi Guide website.

By using the website, users acknowledge and accept this Privacy Policy, as a complementary document to Hi,hi Enterprises Terms and Conditions, with respect to the collection, usage, storage, sharing and protection of their personal data.

Collection of Personal Data

Users are generally not required to provide personal data when visiting the website. You are not obliged to provide personal data to visit our website. In order to use certain functionalities of this website, you may need to provide us with personal data. If you do not provide us with personal data, you might not be able to use our website. The collection of your personal data is always on a voluntary basis.

This personal data contains, but is not limited to:

  • Data provided when signing up for an account, such as full name, email address, phone number.
  • Personal information that you provide when creating a profile on our website, such as who you are, what your interests are, which languages you speak and other personal data you share on your profile.
  • Data collected in the context of the booking process, such as the request details, booking details and billing details.
  • Data collected in the form of reviews and correspondence on our website.
  • Other personal data you voluntarily provided us with on the website or by email, chat or (Skype) call.

Usage of data

We collect your personal data in order to provide you with a fully functional website. Your data is needed to enable functions on the website to work, such as sending a request, replying to a request, completing a booking and sending a review.

In order to process payments, there is also personal data required. All payments made are processed by the PCI/DSS-compliant payment service provider, Stripe Inc. Personal data related to payments made on our website is collected by Stripe. We do not store any of these data in our databases. To find out more how Stripe handles your personal data, please view their privacy policy at

Storage and Protection of Personal Data

The transmission of data, including payment information, is encrypted and protected using Secure Sockets Layer (SSL). It is worth to mention that data transmission over the internet can always have security gaps meaning that a 100% guarantee of protection against third parties is not possible.


When visiting our website, information may be stored on your computer in the form of a cookie. Cookies are downloaded on your computer or mobile device when you visit a website. Cookies enable websites to function properly. Here we explain what kind of cookies we use and for what purpose. If you do not accept the use of cookies, the website may not be fully functionable.

Technical and functional cookies

We use technical cookies to ensure the performance of the Website, so that technical functionalities, such as logging in, work properly. Functional cookies are used to remember your preferences, such as language settings, remaining logged in and Facebook Connect log in. Both types of cookies are permanent cookies. This means the cookie stays on your computer or mobile device after you leave the website. When visiting the website again, it identifies you and retrieves your preferences from the cookie. These cookies are essentially to ensure a fully functional website and a good user experience for its users.

Analytical cookies

We use third party analytical cookies to analyze and evaluate the way users behave on our website.

Google Analytics, a web analytics tool provided by Google Inc., places cookies on our behalf. Google provides the gathered information to us and therefore both parties closed a processing agreement for the data. We do not have influence on the way Google processes the data.

Tracking cookies

We use tracking cookies for our affiliate marketing system. Affiliate marketing is a form of marketing where we reward partners (affiliates) for generated traction. We track the number of clicks, number of requests and number of bookings, which are assigned to a certain affiliate’s unique hyperlink.

Deleting cookies

You can change your cookies preferences at all times by changing your web browser settings. These settings are different for each browser.

It is also possible to limit third party cookies through

Delete user data

Send an email to [email protected] with a delete data request. All your data will be deleted from Hi,hi Guide's database.

Contact Information

You can always contact us if you have questions: